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FAQ


  • Event: Is there an age limit at the PollerWiesen?

    The PollerWiesen events on ground are generally age16+. The boat events are age 18+.

    Please note that after partys for PollerWiesen events (including "PollerWiesen Day & Night at Bootshaus") are usually age 18+.
  • Event: Where does PollerWiesen take place and how do I get there?

    Jugendpark, Cologne
    Sachsenbergstr. 1
    51063 Cologne
    Directions

    Revierpark Wischlingen, Dortmund
    Wischlinger Weg 157
    44379 Dortmund
    Directions

    MS RheinEnergie, PollerWiesen Boot
    Konrad-Adenauer-Ufer 80 (Next to the Bastei)
    50668 Cologne
    Directions

    For the sake of the environment, we recommend our guests to use public transfers, come by bike or set up a car-pool. Parking facilities are available on site in a limited amount. 
    A few bus agencies offer bus day-trips which bring you to the PollerWiesen. For guests from Holland we recommend Road Trippers.
  • Event: How is the timetable? (Line-Up)

    The timetable will be announced shortly before the event on our website, in our iPhone and Android App or on Facebook. On the day of event timetables will also be posted next to the bars and cash containers.

  • Event: Can I bring food / beverages?

    1,5L water per person without any taste and not of glass is ok. Due entry the bottle has to be closed originally. Its allowed to bring some fruits (cut in small portions). No food or beverages are allowed on the PollerWiesen boat events.

  • Event: Can I bring a backpack?
    It's allowed to bring small bags. Please don't bring backpacks or big bags over 10 liters to the event. (e.g. standard Eastpak max.). Please also check our image "Forbidden Items".
  • Event: Will there be lockers on the ground?
    There will be limited lockers at the PollerWiesen Festival in Dortmund. You can use them for a little fee.
    Please don't bring big backpacks.
  • Event: I'm not doing well on the PollerWiesen. Where can I get help?

    On every PollerWiesen are enough paramedics on site. The tents are mostly in the entrance area. Pay attention to the Red Cross.

  • Event: When I leave the event area with a stamp, can I get back in?
    It's not possible to re-enter the festival ground without buying a new ticket. If the event is sold out, there's no re-entry.
  • Event: Is swimming allowed?

    For safety reasons the water may not be entered although the location has bathing facilities.

  • Event: Are there parking spaces?

    Yes. Depending on the location there are parking spaces next to the event.

    At Jugendpark, Köln: Underneath the "Zoobrücke" in a limited amount.
    At Revierpark Wischlingen, Dortmund: at "Wischlinger Weg 157". Follow the signs.

    We recommend to all guests to make use of public transport or the bike.
  • Event: Are the PollerWiesen accessible?
    Yes, usually the PollerWiesen are accessible.
    Please notice that the events on land take place in parks and there could be natural barrages.
    The PollerWiesen-Boats are accessible.
    There are toilets for disabled persons on every PollerWiesen event.
  • Lost & Found: I lost my keys, wallet or something else. Where can I ask for them?

    You can send an e-Mail to [email protected] and we try our best to find your belongings.

  • Tickets: I can't find my ticket anymore, what can I do?
    For all ticket questions please contact the ticketshop [email protected]
  • Tickets: Is it transferable?

    The tickets are not personalized and can be transferred to others. We want to advise, that we don't take any responsibility for tickets bought from an unofficial source. There's no guarantee for a validity of tickets that are not bought from official resale shops. If you want to sell or buy a ticket, we recommend using services like Ticketswap.

  • Tickets: Can I show the ticket on my smartphone?

    Yes. The QR-Code must be seen clearly on your smartphone. 

  • Tickets: Can I use public transfer with my PollerWiesen ticket?

    No. A ticket for public transfer is not included in the PollerWiesen ticket to keep costs as low as possible.

  • Tickets: Do pre-sale tickets remain their validity in case of postponement?

    In case of event postponement, all tickets remain their validity, if there will be offered alternate dates. A refund of the ticket price because of a postponement is not possible. For more details check our general terms and conditions. 

  • Weather: What happens if there is bad weather (rain, cold)?

    The decision if the PollerWiesen takes place, will normally be announced 2 days before the event. In case of constant rain or too low temperatures the date may be postponed or cancelled. In addition to the main date, some alternate dates may also be planned with a varying line-up.

  • Weather: What happens if there is bad weather on the boat (rain, cold)?

    The PollerWiesen boat parties take place, no matter how the weather is! In worst case the event on the MS RheinEnergie can happen Indoor.

  • Where do I get further information?

    You can find any information on this website, on Facebook or in our iPhone App and Android App.

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