The PollerWiesen team has nailed its colors to the mast in its intention to answer EVERY question. To make this work easier, we have summarized the most frequently asked questions.
You will find a link including information about the directions with Google Maps on "Where does PollerWiesen take place?". For the sake of the environment, we recommend our guests to use public transfers, come by bike or set up a car-pool. Parking facilities are available on site.
A few bus agencies offer bus day-trips which bring you to the PollerWiesen. For guests from Holland we recommend e.g. Maximal.
On our website in the ticket shop and of course at the box office. Please be aware that ticket sales will shut down automatically a couple days before the event.
If we don´t communicate anything else on our website, Facebook a.s.o., there are enough pre sale tickets in our ticket shop or at the box office. Check: www.pollerwiesen.org/tickets
The tickets aren´t personalized and can be transferred to others.
Thats not possible as we will end up in chaos.
Many times it is difficult to evaluate, how large the crowd will be on the PollerWiesen events. Although we do professional planning and have the experience, our bar tenders can be overloaded in peak times. Please understand that the waiting time can be a bit longer than usual.
The PollerWiesen events on ground are from an age limit of 16 years and boat parties from 18 years.
1,5L water per person without any taste and not of glass is ok. Due entry the bottle has to be closed originally! Its allowed to bring some fruits. No food or beverages are allowed on the PollerWiesen boat events!
The decision if the PollerWiesen takes place, will normally be announced 2 days before the event. In case of constant rain or too low temperatures the date may be postponed or cancelled. In addition to the main date, some alternate dates may also be planned with a similar line-up.
The PollerWiesen boat parties take place, no matter how the weather is! In worst case the event on the MS RheinEnergie can happen Indoor.
In case of event postponement, all tickets retain their validity, if there will be offered alternate dates. A refund of the ticket price because of a postponement is not possible. For more details check our general terms and conditions.
In case of a final cancellation, all online bought tickets will be cancelled shortly after the weather decision. The repayment of the entry price including the pre sale fees is commissioned by PollerWiesen. According to the payment method (credit card, Pay Pal, etc.) it can last up to four weeks, until the money is refunded. The duration is depending on the payment provider and isn't influenced by us. Please note that the amount will be refunded on the credit card account, Pay Pal account or on the money card, not automatically on the authoritative giro account. Only by "Sofort-Überweisung" (instant bank transfer) the money lands directly on the giro account. All tickets bought at pre sale places can be re-exchanged within four weeks (ticket price and pre sale fees).
Alternatively the ticket can be sent with all information showing the last name within 4 weeks to the following address (see also the back of your pre sale ticket):
PollerWiesen Hoffmann und Peiki GmbH
The full amount will be refunded within 2 weeks. For further details see our terms and conditions.
Depending on the season the PollerWiesen finish between 21h and 22h.
No, pets aren't allowed.
For safety reasons the water may not be entered although the location has bathing facilities.
The lineup respectively the timetable will be announced shortly before the event on our website, in our iPhone and Android App or on Facebook. On day of event timetables will also be posted next to the bars and cash containers.
No. A ticket for public transfer is not included in the PollerWiesen ticket to keep costs as low as possible.
Yes. The QR-Code must be seen clearly on your smartphone.
Yes. Depending on the location there are parking spaces next to the event.
In regular we organize an official PollerWiesen Afterhour. The locations for this will be announced by notices at the PollerWiesen.
The music volume is depending on the leisure noise order and can vary according to the location from the approval. We work on the fact that we can make the music so loud as possible.
On every PollerWiesen are enough paramedics and doctors on site. The tents are mostly in the entrance area. Pay attention to the Red Cross.
You can send an e-Mail to email@example.com and we try our best to find your belongings.